Handmade Embroidered Boho Satchel Pouch Bag – Beechikki

Thank you for choosing our products! We are excited to serve customers worldwide. Please take a moment to review our international shipping policy, which outlines important information regarding shipping times, tracking, and delivery expectations.

Shipping Origin:

All our products are shipped from our distribution centres located overseas.

Shipping Times:

International shipping times vary based on various factors, including customs processing, destination country, and the chosen shipping method. On average, customers can expect their orders to arrive within 7 to 15 working days after the order has been processed. However, it’s important to note that shipping may take longer in some cases, and your order may take between 15 to 21 days to reach its destination.

We understand that waiting for your order can be an anxious process, but please rest assured that we are doing everything possible to ensure your package reaches you as quickly as possible. While most orders arrive within the standard 7 to 15-working-day timeframe, some products may experience delays due to unforeseen circumstances such as customs processing, international holidays, or other logistical challenges.

Shipping Tracking:

The majority of our products are equipped with Tracking IDs, allowing you to monitor the progress of your shipment. Once your order has been processed and shipped, you will receive an email with your unique Tracking ID. Please allow a short period for the tracking information to become available, as it can sometimes take a few days to update the system.

We encourage customers to regularly check their tracking information for real-time updates on their orders’ location and delivery status. If you have any concerns or questions about the progress of your order, please feel free to contact our customer support team, and we will be happy to assist you.

Patience is Appreciated:

While we make every effort to deliver your order within the standard 7 to 15-working-day timeframe, please understand that international shipping is a complex process, and delays can occur. We kindly request your patience and understanding in such situations. We assure you that we are committed to delivering a high-quality product to your doorstep.

When placing your order, we recommend considering these potential shipping times. If you have a specific deadline or event for which you need your products, please consider ordering well in advance to avoid any disappointments.

At the heart of our service is your satisfaction, and we are dedicated to making your international shopping experience positive. If you have any questions or concerns about our international shipping policy or your specific order, please do not hesitate to contact our friendly customer support team. We are here to assist you in any way we can.

Thank you for choosing our products; we look forward to serving you!

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Introduction:

Welcome to Beechikki, your trusted online shopping destination. Our priority is your satisfaction, and we’ve crafted a flexible return and refund policy to ensure your peace of mind. Please take a moment to review the details below.

Eligibility for Return:

• Products must be returned within 7 days of receipt.
• Items should be in their original, unworn, unused, and unwashed condition.
• Manufacturers’ tags must remain attached to the products.
• Include a copy of the original invoice/delivery note with the returned goods.
• Properly and securely package the items for return.

Note: Branded packaging, such as footwear or gift sets, should be returned in outer packaging to prevent damage. Inadequately packaged items may incur a fee deducted from the refund for any incurred damage.

Non-Returnable Items:

We are unable to accept returns for hygiene-sensitive items, including face coverings, pierced jewellery, cosmetics, perfume, underwear, and swimwear that have been tried on or have a removed hygiene seal.

Refusal of Un-saleable Items:

We reserve the right to refuse a refund for items returned in an unsaleable condition. The customer will be responsible for return shipping costs.

Return Procedure:

• For secure returns, use a recorded delivery service and retain the return postage receipt until you receive email confirmation of processed returns.
• Please return all items from the same order in one parcel. Maximum parcel size: 41cm x 38cm x 64cm.
• Returns typically take between 5 and 10 working days to be delivered back to us.
• If you opt for a different courier for the return, return postage costs become the customer’s responsibility.

Refund Processing Time:

• We aim to process refunds or exchanges within 7 working days of receiving the return. A confirmation email will be sent upon processing.
• Allow an additional 5-10 working days for the refund to be credited to your account, as dictated by your bank or card issuer.
• Refund credit will be issued to the original payment method. Note: Postage paid at checkout will not be refunded for returned orders unless the item is found to have a manufacturing fault.

International Returns (non-mainland UK):

• International returns are not eligible for free returns at present.
• Return postage and costs are the customer’s responsibility unless the goods have a manufacturing defect.
• For protection, use a recorded delivery service, and retain the receipt until receiving email confirmation of processed returns.

Lost Invoice or Returns Form:

• Download, print, and complete the relevant return form from the provided link at the bottom of the page. Include it in your return parcel.

Thank you for choosing Beechikki. Your satisfaction is our priority, and we’re here to make your shopping experience enjoyable and stress-free. If you have any questions or concerns, don’t hesitate to get in touch with our customer support team at cs@beechikki.com

Need help?

Contact us at cs@beechikki.com for questions related to refunds and returns.